Customers Who I Do Not Prefer

1. The passive-aggressive customer who finds smug and "subtle" ways to point out his superiority to the CSR, alternating with painting himself as the victim of the CSR's trickery.

2. The yeller. Not to be confused with the profanitizer, who is also not a preferred customer of mine.

3. The loud talker. Ms. Loud Talker, allow me to introduce you to one of our premium products called "The Inside Voice". Has anyone ever said to you "I'm right here in the same room with you? Really? In any case, being on the phone with you is not only like being in the same room together, it's being in the same room and speaking directly into each other's ears. So pipe down, wouldya?"

4. The eater. Now, I haven't had any in-person customers eat while we conduct our transaction, but I can't imagine it would gross me out nearly as much as hearing someone eat while talking to them on the phone. "I'd like to order some tickets? "

5. S/He Who Thinks I Have Power. Or That It's All My Fault. I mean, I do have some power. Customers, you should really know that. Just as waitresses have the power to decide how much spit makes it into your meal, CSR's have some ability to proverbially spit into your file. Or at the very least, we sometimes have the power to make exceptions for you. But no matter how unjustly you feel you've been treated, no matter how much I seem not to understand the unfairness of it all, tearing a strip off me will not make your life any easier. It will not get your problem solved any faster. And really, ask yourself this: how likely is it that someone with any decision-making, policy-shaping abilities is going to be the one you're talking to at 7:55 pm on a Friday night?

6. The ATVIP. That's the Assistant To the VIP. And yes, I feel slightly guilty for calling out assistants here. I've been an assistant many times over the years. But certain executive assistants call in, on behalf of their bosses, who may be city councillors, or oil executives or judges, or someone else who is too busy with lofty matters to attend to real life, and act like I should have a big red button that stops everything. They drop names like I should gasp in awe, thanking my lucky stars for the chance to serve one so exalted. They get impatient if I ask how to spell the VIP's name. They're always in a hurry. They have to check with their boss, who they refer to as "My Minister" or "his Honour" or "his Excellency" or some other title. And a lot of times I get the feeling that they're ticked that I didn't sense their call coming, and have everything done and waiting for their stamp of approval.

7. The Crazies. OK, the Crazies would probably be my most preferred customers of this group. They can be entertaining, at least. Like the lady who wanted me to change her phone number because the people in her walls were reporting her to the CIA, but I wasn't allowed to say her new phone number out loud, because the people in her walls would hear it, and then she'd just have to get her number changed all over again. Or the guy who came in to the box office (he had an assistant crazy person, a guy who followed him around and said "yeah! yeah!" and repeated the last couple of words in this guy's sentences) and told me he was donating $100 million dollars to the paper to give scholarships for my children, and could he leave these torn polaroids inserted into various brochures in the lobby because the RCMP would know where to find missing kids, and by the way, I should never go to Tim Horton's because of his impending lawsuit about a shooting there.

8. The Everyone's-A-Suspect. Now, I don't like being called at home either, and of course I try to let businesses I deal with know that. And of course I try to limit some of the personal information I give out about myself. But I try to maintain a standard across the board. Like, if I wouldn't give you my phone number, I'm probably not going to give you my video store password. And I certainly wouldn't give you my wifi password. And so on. But if you're going to say "God! Don't you have my credit card on file?" and then sarcastically read the digits to me, you can't freak out and scream at me because I asked you if the address we have on file is correct. In fact, if you freak out and scream at me saying I have no right to your address, you really shouldn't call back in a month later demanding to know why you never got your subscription package.